What is Premier Service?
Premier Service® is a unique customer service program designed to create a consistent, reliable, measurable and marketable service experience. The program provides Real Living agents with tools to help explain their role and demonstrate their commitment to providing the best customer service.Through Premier Service, our agents create a strong bond of trust with their customers by clearly communicating the value of the service Real Living Houston Home Sales delivers.
Premier Service provides our
professionals with the tools they need to act as a Trusted Advisor,
Skilled Negotiator and Expert Facilitator – taking their practice of
real estate to the highest level of customer satisfaction and
accountability.
Our buyer and seller clients awarded us with a 96% Customer Satisfaction Rating for 2010.
Through the annual National Association of Realtors Profile of Buyers and Sellers, we can compare ourselves against a national average.
Our rating is far above the industry satisfaction rating of 81%.
Tenets of Premier Service Include
- We listen to clients’ needs
- We establish mutually agreed upon expectations
- We commit to a plan
- We diligently perform the service as agreed upon
- We solicit honest feedback via post transaction survey
Through Premier Service, we serve as Trusted Advisors
- Through our specialized knowledge and training, we work closely with our customers to help make sense of the complex home buying and selling process
- We listen to clients’ goals and then recommend the right resources to help reach them
- We happily share our experience and expertise
We serve as Skilled Negotiators
- We effectively manage the buying and selling process to achieve goals
- At Real Living, we are committed to helping get the best price with the most favorable terms
- We respect client confidentiality and steadfastly represent their interests.
We Value Your Opinion
At the end of your real estate transaction, you will be asked to complete a survey
from an independent research company.
Purpose of the Premier Service Survey
Enables us to document and track our performance
Ensures a continued record of superior service that no other company
can match.
